Soft Skills

The potential applications of VR in soft skills training are limitless. As technology advances, we anticipate even more realistic simulations.

Hello Operator?

Hello Operator?

Call Centres and the people who work for them are a critical part of the services we require daily. In this module you will be working in a real call centre, practicing how to handle tough situations that you may experience in your daily work.

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Unconcious Bias

Unconcious Bias

Can you truly know someone’s struggles until you walk a mile in their shoes? In this module, you will be placed in the position of someone experiencing Unconscious Bias. How will you react to the situation?

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Bodyswaps

Bodyswaps

Soft skills are increasingly in demand, but they can be difficult to learn and master. With Body Swaps learners are then given the opportunity to experience how they came across from another person’s perspective and receive personalised feedback on their responses.

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Hello Operator

Call Centre Operator Training

VR experience overview
Estimated training duration:
7 - 8 minutes per single session

  • INTRODUCTION

    Objective: Enhance trainees’ decision-making skills and reinforce core call-handling principles in a controlled, realistic environment.

    Target Audience: Learner or trainee call centre operators.

  • TRAINING SCENARIOS

    Roleplay Setup: Trainees assume the role of a call centre operator, receiving simulated customer calls in real-time.

    Scenario Diversity: Scenarios range from routine inquiries to complex problem-solving situations such as navigating a Phishing caller, reflecting a variety of real-world calls.

  • LEARNING FOCUS

    Response Selection: Trainees choose from multiple response options, using sound judgment to navigate conversations.

    Core Principles Application: Emphasis on applying key training principles such as active listening, empathy, problem-solving, and effective communication.

    Feedback Mechanism: Immediate feedback is provided after each call, highlighting strengths and areas for improvement.

  • IMPLEMENTATION

    Integration: Can be integrated as part of a broader training curriculum.

    Scalability: Suitable for training individuals or groups

  • BENEFITS

    Realistic Experience: VR immerses trainees in a lifelike environment, helping them build confidence before handling actual calls.

    Safe Learning Space: Mistakes can be made and learned from without facing real-world consequences.

    Reinforcement of Skills: Repeated exposure to various scenarios can help reinforce critical call-handling skills.

Unconcious Bias

In the Workplace

VR experience overview
Estimated training duration:
12 - 18 minutes per single session

  • INTRODUCTION

    Objective: The Unconscious Bias virtual reality experience is designed to raise awareness about unconscious bias within workplace settings.

    Purpose: Equip users with greater understanding and awareness of unconscious biases, both their own and those of others, through immersive, scenario-based training.

    Target Audience: Prospective and current employees. Management.

  • TRAINING SCENARIOS

    Character Perspective: Users assume the roles of various characters, each facing different workplace scenarios involving unconscious bias.

    Diverse Scenarios: The experience includes multiple episodes, each portraying different forms of unconscious bias, ranging from subtle microaggressions to more overt discriminatory behaviours.

    Interactive Choices: Users are encouraged to react and make decisions from the perspective of the character they embody, allowing them to explore different approaches and their potential outcomes.

  • LEARNING OBJECTIVES

    Awareness Building: Increase user awareness of unconscious bias and how it manifests in the workplace.

    Empathy Development: Encourage users to develop empathy by experiencing situations from the point of view of different characters.

    Outcome Exploration: Provide users with an understanding of the possible positive and negative consequences of various reactions to unconscious bias, fostering a more thoughtful approach to workplace interactions.

  • IMPLEMENTATION

    Integration: Can be integrated as part of a broader training curriculum.

    Scalability: Suitable for training individuals or groups.

  • BENEFITS

    Enhanced Workplace Culture: Organisations can foster a more inclusive and respectful workplace environment by increasing awareness and understanding of unconscious bias.

    Improved Decision-Making: Equip employees with the tools to recognise and address unconscious bias in themselves and others, leading to more fair and equitable decision-making.

Partnered Content

Partnered Content

Bodyswaps is a VR platform that provides realistic simulations and AI-enabled feedback for soft skills training. Participants can use this platform to safely practice and make mistakes without facing any consequences.

This helps them develop communication, teamwork, and leadership skills essential for success in the modern world.

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